PAI PILATES (“PAI PILATES”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, booking platform, and studio services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information when you visit our website, create an account, purchase a membership, book a class, join our mailing list, or contact us:
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Emergency contact information
- Health-related information you voluntarily provide (for example injuries, limitations, pregnancy status, or other information relevant to safe participation in Pilates classes)
- Payment and billing information (processed securely by third-party payment providers; we do not store full credit card numbers)
- Class attendance and booking history
- Website usage information such as IP address, browser type, device information, pages visited, and cookies.
2. How We Use Your Information
We use your personal information to:
- Create and manage your account
- Process bookings, memberships, purchases, and payments
- Provide Pilates classes and related services
- Communicate with you about classes, schedules, waitlists, appointments, and studio updates
- Respond to inquiries and customer service requests
- Maintain studio safety and provide appropriate class modifications when relevant information is voluntarily provided
- Send promotional emails, newsletters, and special offers if you have consented to receive them
- Improve our website, services, and customer experience
- Comply with legal, regulatory, and insurance obligations.
3. Consent
By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
4. Payment Processing
Payments made through our website or booking platform are processed by trusted third-party payment processors. PAI PILATES does not store complete credit card information on its servers. Please review the privacy policies of those payment providers for information about how they handle your payment data.
5. Booking Platform
We may use third-party booking and membership software, such as Momence, to manage class registrations, memberships, payments, waivers, and communications. Information submitted through those platforms is subject to both this Privacy Policy and the provider’s privacy policy.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve website functionality and performance.
You can modify your browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.
7. Sharing of Information
We do not sell your personal information. We may share your information with:
- Payment processors
- Booking and scheduling service providers
- Email marketing service providers
- Website hosting and technology providers
- Professional advisors such as accountants, lawyers, or insurers
- Government or regulatory authorities when required by law.
We require service providers to protect your information and use it only for authorized purposes.
8. Media and Marketing
Photos or videos may occasionally be taken in studio classes, workshops, or events for promotional purposes. By attending classes or events, you acknowledge that your image may appear in studio marketing materials, social media.
9. Security
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your information
- Request deletion of information where legally permitted.
To make a request, please contact us using the details below.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact: info@paipilates.ca
By using the PAI PILATES website and services, you acknowledge that you have read and understood this Privacy Policy.