Welcome to PAI PILATES (“PAI PILATES”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website, booking platform, memberships, classes, events, and related services. By accessing our website, creating an account, booking a class, purchasing a membership, or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Eligibility
You must be at least 18 years old to create an account, purchase services, or participate in classes without a parent or legal guardian.
2. Studio Services
PAI PILATES offers group Pilates classes, private sessions, workshops, memberships, class packs, products, and other wellness-related services. All services are subject to availability and may be modified, suspended, or discontinued at any time.
3. Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.
4. Bookings and Attendance
- Advance booking may be required for classes.
- Arrival after the scheduled class start time may result in refusal of entry for safety and class flow reasons.
- Spaces are limited and are reserved on a first-come, first-served basis.
5. Cancellation and No-Show Policy
- Cancellations made more than 10 hours before the scheduled class start time may be credited back to your account where applicable.
- Cancellations made within 10 hours of the class start time are considered a late cancellation and may result in forfeiture of the class and/or a $25 late cancellation fee.
- Failure to attend a booked class without cancellation is considered a no-show and may result in a $25 no-show fee.
Fees may be charged to the payment method on file.
6. Memberships and Class Packs
General
- Memberships and class packs are personal, non-transferable, and may not be shared.
- Expiry dates apply as stated at the time of purchase.
- Unused classes expire at the end of the applicable term unless otherwise required by law.
Auto-Renewal
If a membership is sold on a recurring basis, it will automatically renew on the scheduled billing date unless cancelled in accordance with the membership terms provided at purchase.
Founding Memberships
Founding or pre-opening memberships are limited promotional offers available before the official studio opening. Specific terms, pricing, duration, and eligibility will be presented at the time of purchase.
7. Payments
All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes.
You authorize PAI PILATES and its payment processors to charge your payment method for all purchases, membership fees, late cancellation fees, no-show fees, retail purchases, and other authorized charges.
If a payment is declined, we may suspend access to classes or memberships until payment is received.
8. Refund Policy
Unless otherwise required by law or expressly stated in writing:
- All sales are final.
- Memberships, class packs, workshops, events, and purchases are non-refundable.
- Promotional, discounted, and founding membership purchases are non-refundable.
- Failure to attend a class, workshop, or event does not entitle you to a refund.
9. Health and Safety
By participating in classes or using studio facilities, you represent that:
- You are physically able to participate in Pilates activities.
- You have consulted a healthcare provider if you have any medical condition, injury, or concern affecting participation.
- You will inform the instructor of any relevant injuries, limitations, pregnancy, dizziness, recent surgery, or other conditions that may affect safe participation.
You agree to follow all instructor directions and studio safety rules.
10. Assumption of Risk and Waiver
Participation in Pilates and fitness activities involves inherent risks, including the risk of injury. By participating, you voluntarily assume all risks associated with such activities.
You agree that, to the fullest extent permitted by law, PAI PILATES, its owners, employees, instructors, contractors, and representatives shall not be liable for any injury, illness, loss, damage, or expense arising from your participation, except where caused by gross negligence or willful misconduct.
A separate waiver or release may be required before participation.
11. Studio Conduct
We are committed to providing a respectful and welcoming environment. You agree not to:
- Harass, threaten, or abuse staff or other clients
- Use discriminatory or offensive language
- Disrupt classes or studio operations
- Attend class under the influence of drugs or alcohol
- Damage studio property.
We reserve the right to refuse service, remove a participant from class, or terminate a membership without refund for inappropriate conduct.
12. Personal Belongings
PAI PILATES is not responsible for lost, stolen, or damaged personal belongings brought to the studio.
13. Intellectual Property
All content on our website, including text, logos, graphics, photographs, videos, class descriptions, and branding, is the property of PAI PILATES. You may not reproduce, distribute, modify, or use our content without prior written permission.
15. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality or security
- Upload malicious code or harmful content.
We may restrict or terminate access to the website for violations of these Terms.
16. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
17. Changes to Services or Terms
We may update these Terms, pricing, schedules, policies, memberships, instructors, or studio operations at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
18. Limitation of Liability
To the maximum extent permitted by law, PAI PILATES shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption arising from your use of the website or services.
Any liability that cannot be excluded by law shall be limited to the amount you paid to PAI PILATES for the applicable service in the preceding three months.
19. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of our services shall be resolved in the courts located in Ontario, Canada.
20. Contact Us
Email: info@paipilates.ca
By using the PAI PILATES website, booking classes, purchasing memberships, or participating in services, you acknowledge that you have read, understood, and agree to these Terms of Service.