We're committed to creating a welcoming, professional, and safe environment where every client can enjoy their Pilates practice. By purchasing a class, membership, package, private session, or attending Pai Pilates, you agree to follow the policies outlined below.
Payment is required in full when making a reservation for any class, private session, workshop, or private event.
All purchases are final. Refunds are not provided.
All clients must maintain a valid credit card on file. By booking with Pai Pilates, you authorize the Studio to charge the card on file for outstanding balances, late cancellation fees, no-show fees, retail purchases, or any other charges permitted under these policies.
Plans change, we understand. If you need to cancel a class, please do so through your account at least 10 hours before the scheduled start time. We do not process cancellations in person, via phone, or email.
Cancellations made less than 10 hours before class will result in:
If you reserve a class but do not attend and have not cancelled within the required timeframe, your booking will be treated as a no-show.
A no-show will result in:
You can join the waitlist for a class that is full. Clients will automatically be added up to 1 hour before the class start time if space becomes available. You will receive a notification by email.
Once you've been moved into the class, the standard cancellation and no-show policies apply.
Please plan to arrive 5 minutes before class begins.
For the safety of everyone in the studio, clients arriving more than 5 minutes after the scheduled start time will not be admitted into class.
Late arrivals will be treated as a no-show, and the applicable no-show fee and loss of class credit will apply.
Private sessions require at least 72 hours' notice for cancellation or rescheduling.
Appointments cancelled with less than 72 hours' notice, missed appointments, or arrivals too late to complete the session will be considered forfeited.
A $25 administrative fee will also apply.
Private Event bookings require a minimum of 72 hours' notice for cancellations or schedule changes.
Classes may need to be cancelled due to low registration, instructor illness, weather, or circumstances beyond our control.
Whenever possible, clients will receive at least 2 hours' notice by email.
Any class credit used for the reservation will automatically be returned to your account.
Your class pack becomes active on the date you attend your first class.
Each package expires according to the validity period displayed at the time of purchase.
Memberships renew automatically until cancelled.
To end your membership, written notice must be sent to info@paipilates.ca at least 30 days before your next renewal.
Membership fees will continue during the required notice period.
Clients enrolled in a six-month commitment remain responsible for the full membership term. Early cancellation does not cancel the remaining financial commitment unless required by law.
Membership levels cannot be upgraded or downgraded while a fixed-term commitment is active.
Memberships cannot be paused or frozen.
For everyone's safety, Pai Pilates may decline participation if we believe a class is not appropriate for your current condition.
Grip socks are mandatory for every reformer, tower and cadillac class/session.
Clients arriving without grip socks will not be able to participate.
To help keep our equipment clean and in excellent condition, clients using Studio mats during Mat Pilates classes must place a full size towel over the entire mat.
Pai Pilates may substitute instructors at any time.
Pai Pilates is not responsible for lost, stolen, or damaged items brought onto the premises.
Pai Pilates strives to provide an inclusive, supportive, and respectful community.
Harassment, discrimination, intimidation, aggressive behaviour, or conduct that disrupts the experience of other clients or staff will not be tolerated.
Clients are expected to follow all Studio safety procedures while on the premises.
Pai Pilates follows all applicable health and safety requirements established by federal, provincial, and municipal authorities.
Pai Pilates may update these Studio Policies to reflect operational changes or legal requirements.
Questions about our policies? Contact us at info@paipilates.ca.